Copy Monkey Ltd
When you employ us...
...we ask that you respect and agree to our terms of business.
Guarantee of quality
We want our clients to be absolutely delighted with our work. If, for some reason, our clients are not happy with the quality of the work, then we expect them to talk to us about it so that we can put right what is wrong. If necessary – and unless agreed otherwise in advance - we will do this until the client is happy and will not charge extra for it. However, if the work is wrong because of a change in brief, then we expect our clients to pay for the changes that are necessary as a result of that change of brief. Simple really: if we screw up we’ll fix it, if you change your mind we can fix it but will have to charge for it.
Charges
Please contact us for a quote for your job. We will stick to this price unless briefs change and will work until you are absolutely delighted with the job. We usually charge a minimum of two hours for small one-off jobs but, if you are a regular client, we usually overlook that kind of thing. So, if you need to check a full stop or want a few headline ideas before lunch, just ask – we’ll do our best to help.
Integrity, honesty, fairness
It is our company policy to be fair, honest and ethical at all times. We ask that our clients treat us in the same way and do not expect us to act in any other way.
Copyright for copywriting
All work remains the property of Copy Monkey Limited until such a time as payment is received, when it becomes the property of the client. All content, information and data provided to Copy Monkey Limited for the purpose of producing work is the responsibility of the client at all times. Copy Monkey Limited cannot be held responsible for mistakes, omissions or infringements of the copyrights of others arising from the sharing of that information.
Payment terms
Because we are devoted to good practice we think it is reasonable to ask for payment within 30 days of the date of invoice. We ask politely that our clients respect this. If payments are not received within this time, or within a time frame agreed before the work begins, then we reserve the right to withhold work as it will remain within our copyright. Using work that has not been paid for will result in an infringement of our copyright.